Start by downloading the technical questionnaire from the link below, then complete it.
Remember to enclose the completed form with your parcel.
Wrap your support in anti-static packaging if possible.
Otherwise, use bullpack, foam or equivalent.
Then place it in a package (sturdy cardboard box) equivalent to three times its volume.
Fill the box with foam or other absorbent material.
It is important that your media is immobilized and protected in its packaging.
Shipments in envelopes, even bubble envelopes, which do not have rigid protection, are to be avoided at all costs.
We recommend using an express carrier (Chronopost, TNT, UPS, DHL, Fedex, etc.).
It’s important to be able to track your parcel with a tracking number and to have proof of delivery at destination.
The package should be sent to the central laboratory at the following address:
A 100%
French laboratory
Cutting-edge
technologies
Secure
processes
24/7
emergency response
Our laboratory enables you to recover data from your storage media, whatever their operating system and configuration: HDD and SSD, RAID system, NAS server, SAN network, virtual machine, encrypted media, etc. We intervene after all types of breakdown (mechanical, electronic, logical) or disaster (flood, fire, electrical damage, etc.).
Databack responds to ransomware attacks targeting public and private organisations (businesses, local authorities, hospitals, etc.). Our laboratory therefore regularly collaborates with the French CERTs (computer attack alert and response centres) to restore data taken hostage by encryption and restore IS paralysed by ransomware.
Our laboratory can migrate your data onto magnetic tape from any type of media or source system, thanks to the reliability and very high capacity of magnetic tape. We can guarantee the integrity and accessibility of your data as part of your backup, archiving or refreshing operations.
Databack provides you with secure solutions for erasing data from your storage media (HDD, SSD, obsolete or faulty media, etc.). Our methods guarantee reliable and definitive deletion to prevent any attempt to recover your data as part of the redeployment, decommissioning or scrapping of your media.
Data recovery, ransomware incident response, data migration...find our latest news and blog posts on various topics.
